On the Job Training –
How to Feedback
In this format, we not only focus on the basics of giving and receiving feedback, but also use situational role plays to try out different communication tools. By reflecting together afterwards, we can derive individual team agreements and make you fit for the future when it comes to feedback!
Customer Communication I
This training is for all those who want to become more confident in conducting conversations. You will learn methods which we will then try out together in role plays and gain insights into different scenarios as well as Dos & Don'ts. Afterwards you will be prepared for solution-oriented conversations with clients.
... for developers. You can look forward to role-playing because we will put ourselves in the situations we avoid most in everyday life. Together we will look at the possibilities of argumentation and work out which of them make sense. After this training, you will recognise opportunities and good compromises.
Customer Communication II
This training is for all those who are practised in leading conversations and want to communicate more confidently and convincingly with difficult interlocutors or in difficult situations. We will try out methods and techniques for the real thing, so that you can crack even the most difficult candidates. Afterwards you will be prepared for critical conversations with customers.